FAQ/Contact - Milwaukee Marathon

MILWAUKEE MARATHON FAQ/CONTACT

IMPORTANT ANNOUNCEMENT: Event Cancellation

Due to current conditions along the course and surrounding streets, and concerns for safety during today’s packet pickup and tomorrow morning, we have made the difficult choice to cancel this Sunday’s event.

Unfortunately, the circumstances will not allow us to hold an event that meets our standards for a safe and successful race for participants, volunteers, and all other stakeholders. In the upcoming days, we will collaborate with officials to explore all possibilities for 2023 and plan to provide participants with all available options, such as deferral to another event, virtual participation, or a full refund.

Thank you to the Milwaukee running community for your understanding. We will follow up with next steps and more information as soon as possible.

-The Milwaukee Marathon Team

LIVE EVENT FAQs

What steps are you taking to prevent the spread of COVID-19 and ensure the safety of participants?

The Milwaukee Marathon holds the safety of our staff, participants, volunteers, and attendees above all else. To ensure our event is as safe as possible, and you are comfortable both on and off the course, we’ll be implementing enhanced safety measures, and will provide a comprehensive list of measures to reference well in advance of event day. Our team continues to work in direct coordination with local public health authorities to meet or exceed all local guidance, rules, and regulations. In the event that we cancel the live event due to COVID-19 or any of its variants (the “Pandemic”) and/or governmental restrictions put in place as a result of or in connection with the Pandemic which make the live race unfeasible or impractical to run, each registrant will have the option of receiving a refund, deferring fees paid to the next year’s race, or applying the fees to entry into a virtual race, where we’ll mail your goodie bag right to your door.

Where can I check if I'm registered?

You can check via Enmotive.com.

Do you allow dogs or strollers on course?

No, we do not allow dogs or strollers on the course for the safety of our runners.

What are the course time limits?

The Half Marathon time limit is 3 hours 15 minutes.

How old do you have to be to compete?

Milwaukee Marathon participants must be 18 years old on race day.

How can I volunteer?

Click here for more info.

How can I transfer my registration to another person?

To Transfer Your Registration to Another Runner:

The original runner must log into their Enmotive account and scroll down to find their existing race registration under “Current and Upcoming Events.”
Click the blue “Actions” button to the right of the race name, and then “Transfer Registration.”
Enter the new runner’s email address to begin the transfer process.
The new runner will then receive an email from Enmotive with a link to complete the transfer.
After clicking the transfer link in the Enmotive email, scroll down to click the green “Accept transfer” button.
Complete the registration process, and pay the $10 transfer fee.
Once completed, the new runner will receive an email confirmation, and the original runner will receive an email confirming their registration has been cancelled.

If the transaction is not completed by the new runner within 48 hours of the email sent, the transfer request is cancelled, and the registration will remain in the original runner’s name.

What if I'm unable to run in the race?

All sales are final. No refunds will be given, unless you are registered for a live race and the live race is cancelled by the event organizer, in which case refunds will be given in accordance with the policy outlined in the FAQ titled What happens if the event is cancelled?. A date or venue change is not a cancellation.

Can I get a refund?

All sales are final. No refunds will be given, unless you are registered for a live race and the live race is cancelled by the event organizer due to COVID-19 or any of its variants (the “Pandemic”) and/or governmental restrictions put in place as a result of or in connection with the Pandemic which make the live race unfeasible or impractical to run, in which case refunds will be given in accordance with the policy outlined in the FAQ titled What happens if the event is cancelled?. A date or venue change is not a cancellation.

What happens if the race is cancelled?

If the live race is cancelled due to COVID-19 or any of its variants (the “Pandemic”) and/or governmental restrictions put in place as a result of or in connection with the Pandemic which make the live race unfeasible or impractical to run, each registrant will have the option of receiving a refund, deferring fees paid to the next year’s race, or applying the fees to entry into the Milwaukee Marathon Virtual Run. Each registrant must indicate his/her choice within thirty days of being notified of the cancellation by answering the questionnaire sent with the cancellation notice and returning such questionnaire to us. If a registrant does not make a timely election, the registrant will be entered in the virtual run and the live race fees applied to the virtual run entry fee. In no event will the processing fee or fees paid for merchandise orders be refunded due to the race cancellation. Merchandise orders paid for will be shipped to the address associated with the registrant’s race profile by the scheduled date of the cancelled event. In addition we will not be responsible for any costs relating to changed or cancelled travel plans or other related arrangements a registrant may incur due to any such cancellation. A date or venue change is not a cancellation.

Can I switch distances?

Yes, you can change distances online before registration closes. To do so, simply log into your account, here (you may need to reset your password first). Once you’re logged in, you’ll see your upcoming race on the right-hand side of the screen. Click “View registration.” You’ll see your current race distance under “Category.” Just click “Edit,” choose the distance you’d like to switch to. You’ll be prompted to review the rest of your registration, and re-sign the waiver for the new distance. If you’re upgrading from a distance, you’ll be required to pay the difference in price; however we don’t offer refunds for the difference in price when switching to a shorter distance.

Is there a walker division?

Walkers are welcome in all events, but they will need to abide by course closure times.

Will there be prizes for winners?

Age group prizes will be given to the top three finishers in the following categories for men and women: under 20, 20-29, 30-39, 40-49, 50-59, 60-69, and 70+. We’ll make an announcement on what the prizes will be as soon as the details are finalized.

Where can I find the race info packet?

The race info packet will be emailed to all participants in the week leading up to the event!

What lodging options are available?

More information for lodging will come soon.

What are the AWD (athletes with disabilities) guidelines and event rules?

Ventures Endurance happily welcomes all athletes to participate in our events. Athletes with Disabilities (AWD) include, but are not limited to the flowing athletes, Blade Runners, Visually Impaired Runners, Adaptive / Guided Runners, Pushed Athletes, Push Rim, Racing Chair and Hand Cycles. To participate as an AWD athlete you must notify the Race Director of your participation a minimum of 20 days in advance. This allows our staff to ensure the safety and security of each athlete on the course prepare the ES (early starters) corral for athletes. To ensure your spot and be approved as an AWD participant please contact awd@venturesendurance.com. Should there be a duo team, a coupon code may be provided for the pusher/coach by emailing awd@venturesendurance.com. Ventures Endurance Athletes with Disabilities Event Rules can be found here.

CONTACT US

If you have any questions about the Milwaukee Marathon, please email us at info@runmilwaukee.com.

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