Milwaukee Marathon FAQs/Contact

Are dogs or strollers allowed? What if the race is canceled? Find the answers to these questions and more below.

Be sure to read the entire race details page in addition to this FAQ to make sure you have all the necessary info about the Milwaukee Marathon!

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Live Event FAQs

Where can I check if I'm registered?

You can check via online.

Can I switch distances?

Yes, you can change distances online before registration closes.

  1. Log into your Enmotive account.
  2. Once you’re logged in, you’ll see your upcoming race on the right-hand side of the screen.
  3. Click “View registration.” You’ll see your current race distance under “Category.”
  4. Just click “Edit,” choose the distance you’d like to switch to.

You’ll be prompted to review the rest of your registration, and re-sign the waiver for the new distance. If you’re upgrading from a distance, you’ll be required to pay the difference in price; however we don’t offer refunds for the difference in price when switching to a shorter distance.

How can I transfer my registration to another person?

To Transfer Your Registration to Another Runner:

  1. The original runner must log into their Enmotive account and scroll down to find their existing race registration under “Current and Upcoming Events.”
  2. Click the blue “Actions” button to the right of the race name, and then “Transfer Registration.”
  3. Enter the new runner’s email address to begin the transfer process.
  4. The new runner will then receive an email from Enmotive with a link to complete the transfer.
  5. After clicking the transfer link in the Enmotive email, scroll down to click the green “Accept transfer” button.
  6. Complete the registration process, and pay the $10 transfer fee.
  7. Once completed, the new runner will receive an email confirmation, and the original runner will receive an email confirming their registration has been cancelled.

If the transaction is not completed by the new runner within 48 hours of the email sent, the transfer request is cancelled, and the registration will remain in the original runner’s name.

What if I'm unable to run in the race?

All sales are final. No refunds will be given, unless you are registered for a live race and the live race is cancelled by the event organizer, in which case refunds will be given in accordance with the policy outlined in the FAQ titled What happens if the event is cancelled?. A date or venue change is not a cancellation.

What happens if the race is cancelled?

If the live race is cancelled due to COVID-19 or any of its variants (the “Pandemic”) and/or governmental restrictions put in place as a result of or in connection with the Pandemic which make the live race unfeasible or impractical to run, each registrant will have the option of receiving a refund, deferring fees paid to the next year’s race, or applying the fees to entry into the Milwaukee Marathon Virtual Run. Each registrant must indicate his/her choice within thirty days of being notified of the cancellation by answering the questionnaire sent with the cancellation notice and returning such questionnaire to us. If a registrant does not make a timely election, the registrant will be entered in the virtual run and the live race fees applied to the virtual run entry fee. In no event will the processing fee or fees paid for merchandise orders be refunded due to the race cancellation. Merchandise orders paid for will be shipped to the address associated with the registrant’s race profile by the scheduled date of the cancelled event. In addition we will not be responsible for any costs relating to changed or cancelled travel plans or other related arrangements a registrant may incur due to any such cancellation. A date or venue change is not a cancellation.

Where can I find the race info packet?

The race info packet will be emailed to all participants in the week leading up to the event!

Do you allow dogs or strollers on course?

No, we do not allow dogs or strollers on the course for the safety of our runners.

What are the course time limits?

There is a strict 5 hour time limit for all marathon runners. The Half Marathon time limit is 4 hours.

How old do you have to be to compete?

Milwaukee Marathon participants must be 18 years old on race day.

Is there a walker division?

Walkers are welcome in all events, but they will need to abide by course closure times.

Will there be prizes for winners?

Age group prizes will be given to the top three finishers in the following categories for men and women: under 20, 20-29, 30-39, 40-49, 50-59, 60-69, and 70+. We’ll make an announcement on what the prizes will be as soon as the details are finalized.

What lodging options are available?

More information for lodging will come soon.

How can I volunteer?

Absolutely! Visit our volunteer page to find out how.

What are the AWD (athletes with disabilities) guidelines and event rules?

Ventures Endurance happily welcomes all athletes to participate in our events. Athletes with Disabilities (AWD) include, but are not limited to the flowing athletes, Blade Runners, Visually Impaired Runners, Adaptive / Guided Runners, Pushed Athletes, Push Rim, Racing Chair and Hand Cycles. To participate as an AWD athlete you must notify the Race Director of your participation a minimum of 20 days in advance. This allows our staff to ensure the safety and security of each athlete on the course prepare the ES (early starters) corral for athletes. To ensure your spot and be approved as an AWD participant please contact awd@venturesendurance.com. Should there be a duo team, a coupon code may be provided for the pusher/coach by emailing awd@venturesendurance.com. Ventures Endurance Athletes with Disabilities Event Rules can be found here.

Who should I email for press inquiries?

Contact our team at pr@gannett.com!

Virtual Event FAQs

Where can I run/walk?

Anywhere! This is your virtual run, and we want you to complete it wherever and whenever you want between Mach 13th- April 20th. Sidewalks, trails, and treadmills are all fair game. Want to make this a family run or walk with a stroller or your miniature schnauzer Sprinkles? Now’s the chance! Make the race you want.

When do I need to complete my run?

You can complete your run anytime between March 13th- April 20th. Once you complete your run, you can log your results online. After that, you can download your Finisher’s Certificate, see how you rank on our active leaderboard, and upload photos to share with fellow participants.

How do I track my distance and time?

For the Virtual Run, we accept results on the honor system, but the most accurate tracking is typically via a device with GPS tracking.

How do I log my results?

After you’ve completed your run, click the Log Result button on your Virtual Run registration to enter your time. Once you’ve entered your run time, click the Finisher Certificate button to download your personalized Finisher Certificate.

When will my packet ship?

Race packets for the virtual run will begin to ship within 1-2 weeks of the live event.

Do I need to submit results to get a medal?

No. Your medal will be mailed to you with your packet after you register!

Do you ship internationally?

The Milwaukee Marathon Virtual Run are currently available only for addresses within the United States, including Alaska and Hawaii*. *Shipments to Alaska and Hawaii will incur an additional shipping fee.

What do I do if my goodie bag doesn’t fit? Can I swap it?

We do not offer any size exchanges post packet shipment. All changes to sizes need to be made prior to confirming registration. We highly recommend that all participants take care to view the sizing chart to order the correct size.

Still Have Questions?

The answers to 99.9% of the questions we get asked every day are already on this awesome website, which means you’ll find an answer much quicker here than by emailing us and waiting a few days for a response! Of course, if you’ve read every word on this site and still can’t find the answer, shoot us an email and we’ll respond as soon as we can!

For customer service inquiries, contact our team at info@runmilwaukee.com. For press inquiries, contact our team at pr@gannett.com.